Support center

Most of our vehicles are not equipped with built-in navigation systems. However, you can reserve a GPS Navigation unit at participating locations for a reasonable daily rate. Simply select this option during of your online reservation process.

Child safety seats are available for rent at most all our locations for an additional fee. You can easily add a child seat to your rental reservation online.

United Rent A Car offers ski racks and snow tires for selected vehicles at certain locations. Be sure to call ahead to confirm availability after booking online, or contact us at customercare@united-rent-a-car.com for assistance.

In the event that a vehicle requires a spare tire due to damage, the renter will be responsible for any charges related to replacing or repairing the tire, even if the customer purchase an insurance

Please ensure that you inspect the vehicle before departure and report any concerns to avoid unexpected charges. Thank you for your understanding.

1. **Immediate Actions:**  
   - Contact the police or emergency services by the country you are driving in
   - Complete a United Rent A Car Accident/Incident Report to document the details of the accident or damage.  

2. **Roadside Assistance:**  
   - Call United Rent A Car Roadside Assistance at the dedicated number for each country for support.  

3. **Insurance Claims:**  
   - Notify your personal auto insurance company and establish a claim for the damages.  
   - If renting with a major credit card, contact their customer service to determine if their collision coverage applies.  
   - You do not need to wait for United Rent A Car’s claim documents to report the incident to your insurance or credit card company.  

4. **Liability and Coverage:**  
   - The renter is responsible for any and all loss or damage to the car from causes such as collision, theft, tire damage, vandalism, medical conditions, natural disasters, etc.  
   - If you have accepted United Rent A Car's SCDW reduce excess product, you will still be held responsible for damages, but with less amount than the full excess.

5. **Third-Party Responsibility:**  
   - If the other party's contact information is available, United Rent A Car will pursue them or their insurance company for damages if they are found at fault. However, this does not absolve the renter of contractual obligations.  

6. **Additional Charges:**  
   - **Loss of Use:** You are contractually liable for compensation while the vehicle is unavailable for rental.  
   - **Administrative Fee:** Costs related to processing claims will be charged to responsible parties.  
   - **Vehicle Restoration:** United Rent A Car is entitled to restore vehicles to pre-accident conditions, and associated costs will be included.  

7. **Corporate Rentals:**  
   - Corporate renters must complete the accident report in full and inform their employer about the incident.  
   - Check with your employer regarding claim procedures through personal insurance, corporate credit card insurance, or company insurance coverage.  
   - The renter will be billed and held responsible for damages.  

When a United Rent A Car vehicle is involved in an accident, you can generally contact the office within 3 to 7 days from the date of the incident.

The timeline may vary depending on the extent and severity of the damage sustained by the vehicle. To ensure we provide you with the most accurate and transparent service, United Rent A Car must first:

• Complete the vehicle repairs, or at lest the invoice of the reparation had been issued (3-7 days)
• Finalize the salvage process if the vehicle is deemed a total loss.

Only after these steps are completed can we provide a detailed breakdown of the costs associated with the damage.

Thank you for your patience and understanding as we work to handle your case with care and efficiency.

upon the return of the car/ or at getting the car exchange, the rented has to pay for the estimated damage up to the amount of the excess, the return agent will send the photos of the damage to our damage/accident department which will estimate the amount to be paid at counter, please not that this amount is not final and it subject to be updated during the repare process.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Maecenas ultricies mi eget mauris pharetra et ultrices neque ornare. A pellentesque sit amet porttitor eget.

Consectetur lorem donec massa sapien faucibus et molestie ac feugiat. Senectus et netus et malesuada. Fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel.

Vel pharetra vel turpis nunc eget lorem dolor sed. Orci sagittis eu volutpat odio. Turpis nunc eget lorem dolor. Consequat ac felis donec et odio pellentesque. Et tortor at risus viverra adipiscing at in tellus. Condimentum mattis pellentesque id nibh tortor id aliquet lectus proin. Viverra vitae congue eu consequat ac felis donec et. Ut lectus arcu bibendum at varius vel pharetra vel turpis. Vitae tempus quam pellentesque nec nam aliquam. Rhoncus est pellentesque elit ullamcorper dignissim cras tincidunt. In est ante in nibh mauris cursus mattis. Pellentesque sit amet porttitor eget dolor morbi non. Elit sed vulputate mi sit amet. Proin libero nunc consequat interdum varius sit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Maecenas ultricies mi eget mauris pharetra et ultrices neque ornare. A pellentesque sit amet porttitor eget.

Consectetur lorem donec massa sapien faucibus et molestie ac feugiat. Senectus et netus et malesuada. Fermentum odio eu feugiat pretium nibh ipsum consequat nisl vel.

Vel pharetra vel turpis nunc eget lorem dolor sed. Orci sagittis eu volutpat odio. Turpis nunc eget lorem dolor. Consequat ac felis donec et odio pellentesque. Et tortor at risus viverra adipiscing at in tellus. Condimentum mattis pellentesque id nibh tortor id aliquet lectus proin. Viverra vitae congue eu consequat ac felis donec et. Ut lectus arcu bibendum at varius vel pharetra vel turpis. Vitae tempus quam pellentesque nec nam aliquam. Rhoncus est pellentesque elit ullamcorper dignissim cras tincidunt. In est ante in nibh mauris cursus mattis. Pellentesque sit amet porttitor eget dolor morbi non. Elit sed vulputate mi sit amet. Proin libero nunc consequat interdum varius sit.

Then we can have whatever thext we want

Then it must be closed by page break separator