Personal data protection
At United Rent A Car, we value your privacy and are committed to protecting your personal data in accordance with EU Regulation 2016/679 (General Data Protection Regulation – GDPR). This Privacy Statement explains what information we collect, how we use and store it, and the measures we take to protect it.
If you’d like to know what personal data we hold about you, feel free to reach out using the contact details provided at the end of this document.
We may update this Privacy Statement from time to time. If significant changes occur, we’ll notify you by displaying a clear notice before implementing them or by reaching out directly. We encourage you to review this statement periodically.
Why We Collect Your Data
We only collect and process personal data that is necessary to provide our services efficiently and legally. Our data processing always respects your fundamental right to privacy, and we ensure that we do not collect more data than required.
As the data controller, United Rent A Car determines how and why your data is collected. The information we gather helps us:
✔ Process vehicle reservations
✔ Conclude rental agreements and issue invoices
✔ Respond to inquiries, complaints, and claims
✔ Send you updates and promotional offers (with your consent)
✔ Verify identity for security reasons (e.g., requesting copies of ID or driver’s license, when justified by legitimate interest)
What Data Do We Collect?
The type of personal information we collect depends on the nature of our interaction with you.
1. When Making a Vehicle Reservation
To complete a booking, we require:
- Full name
- Address
- Phone number
- Email address
2. When Renting a Vehicle
To finalize a rental agreement, we may request additional details:
- Full name
- Address & city
- OIB (Tax Identification Number)
- Date of birth & age
- National ID or passport details (number and expiration date)
- Driver’s license details (number, issuing country, expiration date)
- Credit card details
- Contact information (phone number, email)
- A copy of your passport/ID and driver’s license
3. When Submitting an Inquiry, Complaint, or Claim
If you contact us regarding an issue or complaint, we may collect:
- Full name
- Address
- OIB
- Contact information (phone number, email)
- ID card/passport number & validity date
- Driver’s license details
How We Collect Your Data
We obtain personal data in several ways, including:
Directly from you – When you book a car, complete a rental agreement, submit an inquiry, or sign up for marketing communications.
Through our website – We use cookies and tracking tools that may collect certain personal data. (Refer to our Cookie Policy for more details.)
From third parties – If you book through an agency or platform that partners with United Rent A Car, we may receive your details from them.
Where possible, we will always inform you about the data we require before you proceed with using our services.
How We Protect Your Data
We take privacy and security seriously. Our technical and organizational safeguards are designed to prevent unauthorized access, data loss, and misuse. These measures include:
Secure storage and encryption of sensitive data
Restricted access to personal information based on job responsibilities
Regular system updates and security assessments
Compliance checks for third-party service providers handling data on our behalf
Our security procedures are reviewed and updated regularly to keep up with technological advancements and regulatory changes.
Sharing Your Data
We do not sell or share your personal data for marketing purposes. However, there are specific cases where we may disclose information to third parties:
Legal Obligations – If required by law, we may share your data with courts, regulatory bodies, or law enforcement authorities.
Service Providers & Partners – To fulfill rental agreements, we may share necessary details with agencies or intermediaries through which you booked our services.
Protecting Our Business – If necessary, we may share data to prevent fraud, protect our property, or defend against legal claims.
In all cases, any third parties receiving your data are contractually obligated to keep it confidential and to use it strictly for the agreed-upon purpose.
How Long Do We Keep Your Data?
We only retain personal data for as long as needed to fulfill the purpose for which it was collected, or as required by law.
If processing is based on your consent, you have the right to withdraw it at any time. In such cases, we will stop using your data, although this may affect certain services or benefits.
If legal proceedings (such as unpaid invoices or disputes) are ongoing, your data will be retained until the matter is resolved.
Your Rights
As a data subject, you have the following rights under GDPR:
✔ Access to your data – You can request details of the personal data we hold about you.
✔ Correction of inaccuracies – If any of your data is incorrect, you can request an update.
✔ Deletion of your data – If there is no valid reason for us to continue processing your information, you can ask us to erase it.
✔ Objection to processing – You can object to data processing that is based on our legitimate business interests.
✔ Withdrawal of marketing consent – If you previously agreed to receive marketing messages, you can opt out anytime.
✔ Data portability – You can request a copy of your data in a structured, machine-readable format.
✔ Restriction of processing – You may request temporary suspension of processing under certain conditions, such as when disputing the accuracy of data.
✔ Filing a complaint – If you believe your data protection rights have been violated, you can file a complaint with the supervisory authority or directly with us.
Preventing Data Misuse
To prevent abuse of privacy rights, we may charge a reasonable administrative fee or refuse requests that are excessive, repetitive, or unfounded.
For any inquiries about this Privacy Statement or to exercise your rights, please contact United Rent A Car through the provided contact details, customercare@united-rent-a-car.com